Canada is the No. 1 overall
Canada is the No. 1 overall in the 2021 Best Countries Report. Canada also ranked No. 1 in quality of life and social purpose. Of course Canadians always knew this, but...
COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers are resulting in increased consumer frustration and...
Study finds 3 out of 4 of mobile workers have new tech due to...
The pandemic shift has created major challenges for the mobile workforce, this ranges from your cable installation technician to your home healthcare worker.
Whether it’s working longer hours, balancing childcare and work,...
FUN FACT: Merriam-Webster’s Word of the Year 2020 is…
‘Pandemic”. Check out the top 11 words that people looked up the most in 2020…
Coronavirus
Defund
Mamba
Kraken
Quarantine
Antebellum
Schadenfreude
Asymptomatic
Irregardless
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Malarkey
Check out why and the meanings of...
The New Mindset – Shift, Move or Bust
Wanna sell your MSP or VAR business? Now?
The biggest shift in our industry is happening as we speak, between working from home, cloud, cyber security, managed services, small businesses are having...
Cybersecurity is Top Priority for IT Pros in Ninth Annual Kaseya MSP Benchmark Survey
Kaseya, the leading provider of IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations, released the results of its 2020 MSP Benchmark Survey. The ninth annual survey...
Julian Lee Discusses with Carl West of GfK
To put it mildly, consumer confidence is way down. The type of post COVID recovery is still all up in the air. Where she stops, nobody knows. All we can do...
Jay McBain Discusses 2019/2020
My interview with Jay McBain was to be just a twenty minute chat about his thoughts on what happened in the channel this year and what to look forward to in...
Carl West Discusses Current Challenges in UK Market
According to Carl West from GfK, people are being more cautious about their purchases, so consumer confidence is now at the lowest in the UK. That translates into the work space...
2019 Predictions from Forrester
Research shows that 70% of MSPs are looking for an exit in the next 5 years. 96% of them are not able to scale their business past 20 people.
Security continues to...
