COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
Poll from Robert Walters Find Companies in Toronto Still Face Lack of Talent
Toronto skills shortage: 22% increase in unfilled vacancies as city grapples with lack of talent
22% increase in unfilled job vacancies in Toronto
44% of firms...
Julian Lee Discusses with Carl West of GfK
To put it mildly, consumer confidence is way down. The type of post COVID recovery is still all up in the air. Where she...
2025 Predictions from Threat Vulnerability Expert Joy Beland
Julian and Joy Beland from Summit 7 discussed the evolving landscape of cybersecurity, emphasizing the increasing visibility of nation-state cyber attacks and their potential...
Alex Dow Presents National Cyber Threat Assessment Report
Cybersecurity Expert Alex Dow presented insights from the National Cyber Threat Assessment Report for 2025 and 2026, highlighting the exacerbation of cyber threats due...
SMB IT Spend to Reach $1.4 Trillion According to Analysys Mason Forecast
A latest release of its SMB Technology Forecaster, Analysys Mason predicts that IT spending by SMBs will grow at a compound annual growth rate (CAGR) of 7.5%...
Carl West Discusses Current Challenges in UK Market
According to Carl West from GfK, people are being more cautious about their purchases, so consumer confidence is now at the lowest in the...
From implant chips to green web hosting, here’s what experts believe the future of...
The internet is an incredible thing, changing human existence over the past five decades and continuing to provide us with huge advancements each year....
2025 Predictions from StorMagic
Conversation with Susan Odle, Chief Growth Officer of StorMagic, a company helping organizations of all types and sizes use, protect and manage their applications...
Four Types Of Channel Partners
Roughly speaking, we could divide the current IT Channel into four main types.
“I got this” type:
These Channel partners have already invested and transformed their...
