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Monday, January 24, 2022

COVID Reshapes Traditional Customer Service

Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers are resulting in increased consumer frustration and...

Study finds 3 out of 4 of mobile workers have new tech due to...

The pandemic shift has created major challenges for the mobile workforce, this ranges from your cable installation technician to your home healthcare worker. Whether it’s working longer hours, balancing childcare and work,...

Communication: A Leader’s Role in Change Management

Some leaders shy away from communicating in the middle of a change initiative, particularly when the project is not proceeding as expected. Unfortunately, a vacuum yearns to be filled and it...

The New Mindset – Shift, Move or Bust

Wanna sell your MSP or VAR business? Now? The biggest shift in our industry is happening as we speak, between working from home, cloud, cyber security, managed services, small businesses are having...

Four Types Of Channel Partners

Roughly speaking, we could divide the current IT Channel into four main types. “I got this” type: These Channel partners have already invested and transformed their businesses into a recurring-revenue services (MSP) model...

Carl West Discusses Current Challenges in UK Market

According to Carl West from GfK, people are being more cautious about their purchases, so consumer confidence is now at the lowest in the UK.  That translates into the work space...

Gartner Says Worldwide IT Spending Forecast to Grow 2.4 Percent in 2017

Worldwide IT spending is projected to total $3.5 trillion in 2017, a 2.4 percent increase from 2016, according to Gartner, Inc. This growth rate is up from the previous quarter's forecast...

New UK Survey Found 57% of Remote Working Civil Servants Had a Better Work-Life...

There are several research reports coming out on the good, bad and ugly of remote working over the pandemic. Here is one coming from SAP that has uncovered some positive benefits...

Improving Success of Change Initiatives

The goal of change is to deliver whatever the desired outcome was that precipitated the change. No company implements a new software system just to complete the implementation. Project management criteria...

Gartner Says By 2020, Artificial Intelligence Will Create More Jobs Than It Eliminates

AI Will Create 2.3 Million Jobs in 2020, While Eliminating 1.8 Million 2020 will be a pivotal year in AI-related employment dynamics, according to Gartner, Inc., as artificial intelligence will become a...