Discussion with OSF Digital on its 2023 Omnichannel Retail Index
We interviewed Rich Siefert, Sr. Consultant, OSF Digital and Kathy Kimple, Executive Director, Digital Strategy.
OSF Digital, an award-winning provider of digital transformation services to companies...
Carl West from Research Company GfK Provides Insights in the UK Channel Market
There is no shortage of opinions in the technology World. Most have some level of truth, but would you bet your future on it?...
COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
Jay McBain Discusses 2019/2020
My interview with Jay McBain was to be just a twenty minute chat about his thoughts on what happened in the channel this year...
Alex Dow Presents National Cyber Threat Assessment Report
Cybersecurity Expert Alex Dow presented insights from the National Cyber Threat Assessment Report for 2025 and 2026, highlighting the exacerbation of cyber threats due...
What’s the Future of the IT Channel?
It’s a question that most people working the channel have a passionate opinion about. After digesting all points of views and adding my perspectives...
AI, Tariffs, and GDPR: The Channel’s Triple Threat in 2026
Julian sat down with Randal Wark and Paolo Del Nibletto to discuss the business climate in 2025, addressing the unpredictability of tariffs and its effects on corporate decision-making....
Communication: A Leader’s Role in Change Management
Some leaders shy away from communicating in the middle of a change initiative, particularly when the project is not proceeding as expected. Unfortunately, a...
2025 Predictions from Threat Vulnerability Expert Joy Beland
Julian and Joy Beland from Summit 7 discussed the evolving landscape of cybersecurity, emphasizing the increasing visibility of nation-state cyber attacks and their potential...
2019 Predictions from Forrester
Research shows that 70% of MSPs are looking for an exit in the next 5 years. 96% of them are not able to scale...
