Aptum Study: Various Cloud Environment Complexities are Causing IT Headaches

Aptum, a global provider of Managed Services and Advisory & Consulting Services, released part one of its annual Cloud Impact Study 2023 – Clear...

Study finds 3 out of 4 of mobile workers have new tech due to...

The pandemic shift has created major challenges for the mobile workforce, this ranges from your cable installation technician to your home healthcare worker. Whether it’s...

FUN FACT: Merriam-Webster’s Word of the Year 2020 is…

‘Pandemic”. Check out the top 11 words that people looked up the most in 2020… Coronavirus Defund Mamba Kraken Quarantine Antebellum Schadenfreude  Asymptomatic Irregardless Icon ...

Cybersecurity is Top Priority for IT Pros in Ninth Annual Kaseya MSP Benchmark Survey

Kaseya, the leading provider of IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations, released the results of its 2020...

Discussion with OSF Digital on its 2023 Omnichannel Retail Index

We interviewed Rich Siefert, Sr. Consultant, OSF Digital and Kathy Kimple,  Executive Director, Digital Strategy. OSF Digital, an award-winning provider of digital transformation services to companies...

From implant chips to green web hosting, here’s what experts believe the future of...

The internet is an incredible thing, changing human existence over the past five decades and continuing to provide us with huge advancements each year....

Canada is the No. 1 overall

Canada is the No. 1 overall in the 2021 Best Countries Report. Canada also ranked No. 1 in quality of life and social purpose....

Carl West Discusses Current Challenges in UK Market

According to Carl West from GfK, people are being more cautious about their purchases, so consumer confidence is now at the lowest in the...

Top 10 things to know as we approach the end of 2023

At the recent Canalys conference in Palm Springs, California, I heard that by 2025, most channel decision makers will be millennials. It’s sort of obvious as...

COVID Reshapes Traditional Customer Service

Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...