Why did Jay McBain choose Canalys?
The general sense of resignation that is pervading the country is real. I, like many others, wrote and spoke about it several times. Many...
COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
2019 Predictions from Forrester
Research shows that 70% of MSPs are looking for an exit in the next 5 years. 96% of them are not able to scale...
Carl West Discusses Current Challenges in UK Market
According to Carl West from GfK, people are being more cautious about their purchases, so consumer confidence is now at the lowest in the...
2025 Predictions from Canalys’ Jay McBain
Again this year, we interviewed Jay McBain, Chief Analyst – Channels, Partnerships & Ecosystems at Canalys about the past year and upcoming trends in the tech channel...
New UK Survey Found 57% of Remote Working Civil Servants Had a Better Work-Life...
There are several research reports coming out on the good, bad and ugly of remote working over the pandemic. Here is one coming from...
Gartner Says By 2020, Artificial Intelligence Will Create More Jobs Than It Eliminates
AI Will Create 2.3 Million Jobs in 2020, While Eliminating 1.8 Million
2020 will be a pivotal year in AI-related employment dynamics, according to Gartner,...
Aptum Study: Various Cloud Environment Complexities are Causing IT Headaches
Aptum, a global provider of Managed Services and Advisory & Consulting Services, released part one of its annual Cloud Impact Study 2023 – Clear...
Discussion with OSF Digital on its 2023 Omnichannel Retail Index
We interviewed Rich Siefert, Sr. Consultant, OSF Digital and Kathy Kimple, Executive Director, Digital Strategy.
OSF Digital, an award-winning provider of digital transformation services to companies...
What’s the Future of the IT Channel?
It’s a question that most people working the channel have a passionate opinion about. After digesting all points of views and adding my perspectives...
