COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
Carl West from Research Company GfK Provides Insights in the UK Channel Market
There is no shortage of opinions in the technology World. Most have some level of truth, but would you bet your future on it?...
SMB IT Spend to Reach $1.4 Trillion According to Analysys Mason Forecast
A latest release of its SMB Technology Forecaster, Analysys Mason predicts that IT spending by SMBs will grow at a compound annual growth rate (CAGR) of 7.5%...
Discussion with OSF Digital on its 2023 Omnichannel Retail Index
We interviewed Rich Siefert, Sr. Consultant, OSF Digital and Kathy Kimple, Executive Director, Digital Strategy.
OSF Digital, an award-winning provider of digital transformation services to companies...
2025 Predictions from GoTo
Conversation with Michael Day, VP Global Partner Sales of GoTo, a company making IT and business communications easy, so its customers can do what...
Communication: A Leader’s Role in Change Management
Some leaders shy away from communicating in the middle of a change initiative, particularly when the project is not proceeding as expected. Unfortunately, a...
2025 Predictions from Threat Vulnerability Expert Joy Beland
Julian and Joy Beland from Summit 7 discussed the evolving landscape of cybersecurity, emphasizing the increasing visibility of nation-state cyber attacks and their potential...
From implant chips to green web hosting, here’s what experts believe the future of...
The internet is an incredible thing, changing human existence over the past five decades and continuing to provide us with huge advancements each year....
Improving Success of Change Initiatives
The goal of change is to deliver whatever the desired outcome was that precipitated the change. No company implements a new software system just...
Canada is the No. 1 overall
Canada is the No. 1 overall in the 2021 Best Countries Report. Canada also ranked No. 1 in quality of life and social purpose....
