COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
Cybersecurity is Top Priority for IT Pros in Ninth Annual Kaseya MSP Benchmark Survey
Kaseya, the leading provider of IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations, released the results of its 2020...
The New Mindset – Shift, Move or Bust
Wanna sell your MSP or VAR business? Now?
The biggest shift in our industry is happening as we speak, between working from home, cloud, cyber...
Julian Lee Discusses with Carl West of GfK
To put it mildly, consumer confidence is way down. The type of post COVID recovery is still all up in the air. Where she...
Alex Dow Presents National Cyber Threat Assessment Report
Cybersecurity Expert Alex Dow presented insights from the National Cyber Threat Assessment Report for 2025 and 2026, highlighting the exacerbation of cyber threats due...
Top 10 things to know as we approach the end of 2023
At the recent Canalys conference in Palm Springs, California, I heard that by 2025, most channel decision makers will be millennials. It’s sort of obvious as...
Poll from Robert Walters Find Companies in Toronto Still Face Lack of Talent
Toronto skills shortage: 22% increase in unfilled vacancies as city grapples with lack of talent
22% increase in unfilled job vacancies in Toronto
44% of firms...
2025 Predictions from Canalys’ Jay McBain
Again this year, we interviewed Jay McBain, Chief Analyst – Channels, Partnerships & Ecosystems at Canalys about the past year and upcoming trends in the tech channel...
2025 Predictions from Rob Rae
Another great interview with channel leader, Rob Rae, Corporate Vice President of Community and Ecosystems, at Pax8. Rob shared his positive outlook for 2024,...
Communication: A Leader’s Role in Change Management
Some leaders shy away from communicating in the middle of a change initiative, particularly when the project is not proceeding as expected. Unfortunately, a...
