Jay McBain Discusses 2019/2020
My interview with Jay McBain was to be just a twenty minute chat about his thoughts on what happened in the channel this year...
What’s the Future of the IT Channel?
It’s a question that most people working the channel have a passionate opinion about. After digesting all points of views and adding my perspectives...
COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
Top 10 things to know as we approach the end of 2023
At the recent Canalys conference in Palm Springs, California, I heard that by 2025, most channel decision makers will be millennials. It’s sort of obvious as...
Cybersecurity is Top Priority for IT Pros in Ninth Annual Kaseya MSP Benchmark Survey
Kaseya, the leading provider of IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations, released the results of its 2020...
Improving Success of Change Initiatives
The goal of change is to deliver whatever the desired outcome was that precipitated the change. No company implements a new software system just...
2025 Predictions from Threat Vulnerability Expert Joy Beland
Julian and Joy Beland from Summit 7 discussed the evolving landscape of cybersecurity, emphasizing the increasing visibility of nation-state cyber attacks and their potential...
Four Types Of Channel Partners
Roughly speaking, we could divide the current IT Channel into four main types.
“I got this” type:
These Channel partners have already invested and transformed their...
Communication: A Leader’s Role in Change Management
Some leaders shy away from communicating in the middle of a change initiative, particularly when the project is not proceeding as expected. Unfortunately, a...
AI, Tariffs, and GDPR: The Channel’s Triple Threat in 2026
Julian sat down with Randal Wark and Paolo Del Nibletto to discuss the business climate in 2025, addressing the unpredictability of tariffs and its effects on corporate decision-making....
