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Sunday, November 30, 2025

The New Mindset – Shift, Move or Bust

Wanna sell your MSP or VAR business? Now? The biggest shift in our industry is happening as we speak, between working from home, cloud, cyber...

COVID Reshapes Traditional Customer Service

Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...

Why did Jay McBain choose Canalys?

The general sense of resignation that is pervading the country is real. I, like many others, wrote and spoke about it several times. Many...

Discussion with OSF Digital on its 2023 Omnichannel Retail Index

We interviewed Rich Siefert, Sr. Consultant, OSF Digital and Kathy Kimple,  Executive Director, Digital Strategy. OSF Digital, an award-winning provider of digital transformation services to companies...

Cybersecurity is Top Priority for IT Pros in Ninth Annual Kaseya MSP Benchmark Survey

Kaseya, the leading provider of IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations, released the results of its 2020...

2025 Predictions from Canalys’ Jay McBain

Again this year, we interviewed Jay McBain, Chief Analyst – Channels, Partnerships & Ecosystems at Canalys about the past year and upcoming trends in the tech channel...

Poll from Robert Walters Find Companies in Toronto Still Face Lack of Talent

Toronto skills shortage: 22% increase in unfilled vacancies as city grapples with lack of talent 22% increase in unfilled job vacancies in Toronto  44% of firms...

Gartner Says By 2020, Artificial Intelligence Will Create More Jobs Than It Eliminates

AI Will Create 2.3 Million Jobs in 2020, While Eliminating 1.8 Million 2020 will be a pivotal year in AI-related employment dynamics, according to Gartner,...

Four Types Of Channel Partners

Roughly speaking, we could divide the current IT Channel into four main types. “I got this” type: These Channel partners have already invested and transformed their...

Aptum Study: Various Cloud Environment Complexities are Causing IT Headaches

Aptum, a global provider of Managed Services and Advisory & Consulting Services, released part one of its annual Cloud Impact Study 2023 – Clear...