Broadvoice, an award-winning provider of hosted voice, unified communications (UC), virtual call center and SIP trunking services for businesses, announced that it’s setting a new standard for UC as a Service (UCaaS) and contact center as a service (CCaaS) implementation and adoption with the launch of its 90-day Customer Success Program backed by a dedicated Customer Success Orientation Team.

“Once a company has chosen to leverage the Broadvoice b-hive platform for all-in-one communications and collaboration, we know they want to experience the benefits right away,” said Herb Pyles, Chief Operating Officer at Broadvoice. “That’s why we’ve always had a multistep implementation process complete with user training. Now, we’re building on that best practice by providing dedicated specialists to guide them through the first 90 days to ensure their experiences are maximized.”

The Broadvoice implementation process already exceeds industry-standard self-service installs by including customized needs assessment, network readiness assessment, design and configuration, on-site survey, professional installation, training and issue resolution.

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