MSPs want to manage their service desk ticketing and the operational side of the business.  Harmony PSA does just that and much more, as the real power of Harmony is in linking the operational side to sales, contract management and profitability.  The product offers check-lists on tickets to manage individual tasks and customizable workflows.  The outcome is  automatic contract-based profitability.

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You can also listen to our other interview with Felix Ekman of Harmony.