Chris Savio, Senior Director, Product Marketing at GoTo (fka LogMeIn), talked about the Resolve platform’s simplicity, which stands in stark contrast to the often complex solutions MSPs encounter. He noted that dedicated success managers at GoTo play a crucial role in onboarding, helping MSPs establish a solid foundation for using the platform. This streamlined onboarding process, supported by smart tools, reduces training time and stress, allowing MSPs to concentrate on their core responsibilities.
He also addressed the camera share functionality within Resolve, which enables IT professionals to remotely view users’ screens for effective troubleshooting. This feature has evolved from a niche application to a core value proposition, particularly for resolving critical issues. Additionally, he highlighted the challenges MSPs face with disjointed remote support tools, which often require multiple contracts and logins. Resolve’s integrated solution facilitates seamless transitions between ticketing and remote support, enhancing operational efficiency and reducing the need for data re-entry.
Chris advocated for a zero trust architecture to mitigate risks associated with the tools MSPs use. He shared insights on the importance of vetting vendors to prevent potential liabilities from security breaches. He also touched on LogMeIn’s recent innovations, including AI features and backup solutions, and the company’s commitment to engaging with MSPs for feedback. This collaborative approach not only aids product development but also fosters a community where insights from smaller MSPs can lead to improvements benefiting larger clients.
To find out more about Resolve, visit: https://www.logmein.com/products/resolve
