Study finds 3 out of 4 of mobile workers have new tech due to...
The pandemic shift has created major challenges for the mobile workforce, this ranges from your cable installation technician to your home healthcare worker.
Whether it’s working longer hours, balancing childcare and work,...
COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers are resulting in increased consumer frustration and...
Four Types Of Channel Partners
Roughly speaking, we could divide the current IT Channel into four main types.
“I got this” type:
These Channel partners have already invested and transformed their businesses into a recurring-revenue services (MSP) model...
Gartner Says Worldwide IT Spending Forecast to Grow 2.4 Percent in 2017
Worldwide IT spending is projected to total $3.5 trillion in 2017, a 2.4 percent increase from 2016, according to Gartner, Inc. This growth rate is up from the previous quarter's forecast...
Why did Jay McBain choose Canalys?
The general sense of resignation that is pervading the country is real. I, like many others, wrote and spoke about it several times. Many of the channel leaders I speak with...
New UK Survey Found 57% of Remote Working Civil Servants Had a Better Work-Life...
There are several research reports coming out on the good, bad and ugly of remote working over the pandemic. Here is one coming from SAP that has uncovered some positive benefits...
Carl West from Research Company GfK Provides Insights in the UK Channel Market
There is no shortage of opinions in the technology World. Most have some level of truth, but would you bet your future on it? I know that our organization sorts through...
