Atera developer of the big data-based IT automation platform that combines Remote Monitoring and Management, Professional Services Automation, and remote access into one powerful solution, today unveiled a new chat feature that Managed Service Providers (MSPs) can leverage as a self-service tool for their customers.

“We listened to the needs our MSP partners, and today, we are excited to deliver a new live chat feature as an offering to their customers,” said Gil Pekelman, chief executive officer at Atera. “The live chat feature is faster, more intuitive, and offers a higher level of efficiency and satisfaction to help MSPs improve communications with their clients.”

According to the Business Intelligence we collected from The Benchmark, Atera is empowering MSPs to become more profitable with the company’s IT management platform. Now through the new chat feature, Atera is enabling MSPs to offer a quicker, more effective way to troubleshoot for their clients.

Benefits of the live chat feature include:

  • Improves overall communications between the MSP and their clients
  • Self-service option is faster and more efficient than email
  • Offers the ability to solve customer issues in real-time
  • Easily turn a conversation into a support ticket for high escalation issues