OpenBOX Technologies (OpenBOX), a developer of web-based CRM and enterprise software today launched its OpenBOX v9.0 technology. Built on Microsoft’s .NET framework, OpenBOX v9.0 provides customers with quick access to their business data, regardless of which databases are deployed within their organizations. OpenBOX solutions easily integrate with their existing infrastructures, including back-office accounting and ERP applications, instead of the “rip and replace” options they are faced with when updating business processes or new technologies.

OpenBOX v9.0’s strengths include a Data Presentation Layer(TM) (DPL) that enables organizations to access information from their existing databases, such as DB2, SQL or Oracle, into one view. This back-end DPL is invisible to end users allowing them seamless viewing of relevant information regardless of data source. The application can be customized using CSS style sheets not just at the user interface (UI) level, but also forms and fields, making the application’s look and feel exclusive to each organization. OpenBOX v9.0 is built on Microsoft’s .NET platform and utilizes XML and AJAX for maximum flexibility, interactivity, speed, and usability for the end user.

From OpenBOX’s Service & Support 9.0 product line, the latest solution is Customer Service for Manufacturers. Created specifically for product manufacturers and distributors, OpenBOX automates customer service processes by managing and tracking issues/tickets, work orders, RMAs, warranties, and shipments while maintaining asset, customer, product and vendor/supplier information.

OpenBOX’s own focus on customer satisfaction has led the company to build solid, long-term relationships in both the SMB (small to medium sized businesses) and large enterprise markets. One such enterprise is Vicor Corporation, a multi-million dollar modular power systems and components manufacturer. “OpenBOX was instrumental in the implementation of our CRM solution and has continued to be a highly valued resource. In an environment where changing business decisions often drive new functional requirements and changes to existing functionality, they have been able to take ideas and consistently implement them into reality. OpenBOX really listens to us and is committed to delivering,” said Robyn Wheaton, Director Worldwide Customer Service & Systems.