E-ChannelNews Podcasts

Send us a textSpecial Guest: Rich Dean, Senior Director of Product Management, SyncroRich talked about his role at Syncro, particularly in the context of the company’s upcoming launch and its strategic shift towards becoming a Microsoft-centric independent software vendor (ISV).Rich also addressed the challenges faced by MSPs, particularly the need for modernization in Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools. He spoke about the overwhelming number of tools that MSPs currently manage, which complicates operations and can lead to burnout. He highlighted the importance of adapting to evolving cybersecurity threats, especially in identity management, and acknowledged the transformative role of AI in the industry.He also detailed Syncro’s initiatives, including the introduction of security baselines and a custom synchronization tool, which are designed to streamline user onboarding and improve security management.Click here for previous interviews with Syncro.

Send us a textRyan Devers, VP Product Strategy of J-SAS, discussed the challenges and opportunities for Managed Service Providers (MSPs) in Canada regarding compliance. He highlighted that many Canadian companies are not prioritizing compliance, presenting a significant opportunity for MSPs to educate their clients. He emphasized the flexibility of ProtechSuite in addressing various compliance frameworks, such as SOC 2 and ISO 27001, and its role in helping MSPs track improvements in their clients’ cybersecurity posture. The importance of maintaining compliance year-round, particularly in relation to cyber insurance policies, was also underscored to ensure organizations can recover quickly and substantiate claims.Ryan elaborated on the capabilities of ProtechSuite, which aids MSPs in managing compliance effectively. The platform facilitates cybersecurity posture assessments, enabling MSPs to identify security gaps and track improvements. It also assists in cyber insurance compliance by documenting necessary controls and policies.

Send us a textPresenters: Evgeniy Kharam, Cybersecurity Architect | Evangelist | Consultant | Advisor | Podcaster | Visionary | Speaker |Nim Nadarajah, C.CISO, Cyber Security, Compliance & Transformation Expert | Executive Board Member | Keynote Speaker Julian Lee, Publisher, Community Builder, Speaker, Channel Ecosystem Developer with a focus on cybersecurity, AI and Digital TransformationThe Cybersecurity Defense Ecosystem aims to assist Managed Service Providers (MSPs) in becoming more cybersecurity-oriented amidst industry disruptions caused by AI and regulatory changes.Evgeniy shared insights from his book addressing communication barriers in the technology sector, particularly for MSSPs, while Nim introduced his book concept titled “Betrayal,” which explores the emotional complexities in relationships between MSSPs and their clients. The discussion also covered the evolving role of AI in cybersecurity, highlighting both its potential benefits and challenges. Nim raised concerns about the perceived value of AI-generated responses, stressing the need for a human touch in service delivery, while Evgeniy noted that AI can automate tasks but must not compromise service quality.The conversation shifted to the risks posed by insider threats and the vulnerabilities associated with third-party suppliers, with Nim citing that 75 to 85% of breaches occur through these channels. Evgeniy advocated for designing secure connections and implementing multiple layers of protection to prevent breaches. Julian reflected on the increasing complexity of cybersecurity since the pandemic, underscoring the necessity for robust security measures to safeguard against both internal and external threats.Click here to watch previous episodes on Cybersecurity Defense EcosystemTo learn more on Cybersecurity Defense Ecosystem, visit: https://cybersecuritydefenseecosystem.com/

Send us a textSpecial Guest: Dee Zepf, Chief Product Officer, SyncroIn this dicsussion, Dee talked about the evolving landscape of Remote Monitoring and Management (RMM) and its implications for Managed Service Providers (MSPs). She emphasized the critical juncture RMM is at, highlighting how MSPs are adapting their traditional tools to incorporate new solutions, particularly in light of advancements in AI. She addressed the complexities MSPs face, including the integration of cloud services, identity management, compliance, and cybersecurity.Dee noted that while routine tasks may decrease due to automation, the demand for skilled professionals capable of managing sophisticated systems and training AI will increase.

Send us a textSpecial Guest: Michael George, CEO, SyncroIn this interview, Michael discussed the industry’s evolution/back and forth of platform vs. point solutions – how and why that has evolved over time and where it’s heading. He talked about the profitability challenges faced by Managed Service Providers (MSPs), which typically range from 10-20%. He highlighted the increasing pressures on technicians due to compliance and cybersecurity issues, emphasizing their critical role in maintaining security, especially with the rise of remote work. He discussed the complexities faced by IT professionals and the potential consequences of lapses in IT support, using a recent incident involving a vendor's update failure as an example of the stakes involved.The conversation also covered the growing reliance on technology among MSPs and the need for streamlined platforms to enhance operational efficiency. Michael pointed out the overwhelming number of products MSPs manage, advocating for automation to alleviate repetitive tasks and improve technician engagement. He stressed the importance of integrating AI into cybersecurity measures, noting the significant risks small to medium businesses face from cyber threats.