Chris Savio, Senior Director, Product Marketing at GoTo (fka LogMeIn), talked about the advantages of GoTo’s platform for Managed Service Providers (MSPs) and the critical role of security in their operations. Chris highlighted the platform’s user-friendly design, which facilitates rapid onboarding and allows MSPs to implement solutions efficiently, enhancing their service offerings and customer satisfaction. He stressed the need to showcase productivity benefits to IT professionals and executives, especially in hybrid work environments.
Additionally, the importance of security was underscored, with a detailed explanation of Resolve’s zero trust architecture to mitigate breaches and financial losses. The conversation also addressed the necessity for MSPs to communicate the value of security to clients, transitioning from traditional break-fix models to proactive support services, and positioning themselves as trusted advisors to strengthen client relationships and expand service opportunities.
To find out more about Resolve, visit: https://www.logmein.com/products/resolve
