LiveTime Software Announces LiveTime Support 2.5 and Launches a Special Support Program for Members of the Apple Consultants Network
LiveTime Software today announced that version 2.5 of
its J2EE based technical support and Help Desk product, LiveTime
Support, will ship this month. This version includes a new dashboard
for technicians, which provides instant access to key metrics about
cases and performance for each user. Also today, LiveTime has
strengthened its support for the OSX community, with its offer of
customized support and training for members of the Apple Consultants
Network (ACN).

LiveTime Support is a complete J2EE, web-based technical support
and Help Desk solution providing a comprehensive scalable support
infrastructure for organizations.

The LiveTime ACN program includes significant benefits for Apple
Consultants and their customers in the areas of sales training and
support. Of particular interest to consultants and their clients will
be the Customized Evaluation sites. LiveTime will host dedicated,
customized evaluation versions for periods up to a month to qualified
prospects. “LiveTime Support offers essential functionality to any
enterprise,” said Kerry Butcher, VP of Worldwide Marketing. “And by
offering customers the opportunity to test it in this way we can
ensure they really understand the features and how they will benefit
their organization.”

“With four major Mac OS X releases over the past four years,
nothing comes close to the rapid rate of innovation that Mac OS X is
delivering to our users and developers,” said Ron Okamoto, Apple’s
vice president of Worldwide Developer Relations. “LiveTime Support
provides an important part of the management of these systems,
enabling organizations to support its customers and maintain its
assets efficiently and effectively.”

About LiveTime Support

LiveTime Support provides an Enterprise-wide solution for
delivering complete customer service and Help Desk support for any
organization. This J2EE based technical support and Help Desk
application combines Web-based problem resolution and Real-time
reporting. Noted for its intuitive interface, rapid workflow and its
ease of use and installation, LiveTime supports all major servers and
databases. Out-of-the-box features include reporting, service level
management, knowledge-base management and asset management.