Inventory Your People
Virtually every organization has employees that cannot meet reasonable, but demanding expectations. It should be the objective of every business to minimize the number of these people within the organization. Managers should regularly "inventory" their employees to objectively determine the extent to which each is meeting or not meeting expectations. When the percentage of low performers is too high, performance of the work unit will suffer. Managers that do a poor job of hiring, training, promoting and managing will generally have a much higher percentage of low performers than others. The key is what is done about low performers. Simply admitting that an employee is a low performer is just a start. Changing that employee's behavior or terminating that employee is another matters altogether. How do you deal with low performers?